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Customer Benefits
Frequently Asked Questions
Q:
How is the operation & maintenance department make sure the operation doing good ?
A:
- By doing routine preserve actions and preventive maintenance continously to the networkking gas pipe and other instrument at MRS.
- Routinely doing a periodic checking that concentrate at Risk Based Inspection
- Conducting Risk Assesment to the network distribution pipe at Cikarang & Cileungsi.
Q:
What does OM efforts to increase customer's satisfaction ?
A:
- Conducting evalution and increasing the maintenance and operation quality based within the regulations gas industry.
- Increasing human resource quality with internal and external training programs to raised the skill and knowledge of O & M Staff to solve the actual problems.
Q:
What are the real-life application for the natural gas energy ?
A:
The natural gas resources are an alternative energy solution for oil fuel that has been used for Burner, Ovenm Boiler, Furnace, Generator (IPP), etc.
Q:
What is the difference between Natural Gas with LPG ?
A:
- Natural Gas composition is Methana (C1H4) while LPG are: propana (C3H8), butana (C4H10)
- Calorie/combustion of Natural Gas: 9.000 kal, LPG are 11.500 kal
- Natural Gas are distributed through network pipe so that doesn't need any tank storage like LPG.
- Natural gas can be distributed with a trailer in a Compressed Natural Gas form for customer who are located in remote area.
Q:
Does BBG help its customer to optimized the use of its gas energy ?
A:
Yes. BBG help its customer to optimized the use of its energy through advice and consultations.
Q:
What about the safety use of natural gas as energy ?
A:
The use of natural gas has been started thousands years ago. With current technology advancement, the use of this great natural resources are more reliable. The involvement of many obligated organizations (officials or institution) are helping this process by improving the regulation continuously. As long as the use of natural gas as energy solution are within the standardized regulations, it is very much little concern to have any accidental operation.
